Plain Language Summary: Art999 Com collects only the data needed to run your account, process PKR payments, and improve the platform. We do not sell your personal information. You can request a copy of your data or ask us to delete it at any time by contacting support.
1. Introduction
Art999 Com ("the Platform", "we", "us", "our") takes your privacy seriously. This Privacy Policy describes how we collect, process, store, and protect the personal information of registered players and visitors to our platform, including the website and mobile application.
By registering an account, depositing funds, or using any feature of Art999 Com, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, which together govern your relationship with Art999 Com.
We only collect data that is necessary for operating the platform, processing transactions in PKR, keeping your account secure, and improving the overall experience for players in Pakistan. We aim to be clear and specific about every category of data we handle — and why.
2. Data We Collect
We collect personal information in three main ways: directly from you when you register or use the platform, automatically through your interaction with the platform, and from third-party service providers such as payment processors.
2.1 Registration Data
When you create an account on Art999 Com, we collect:
- Full name as it appears on your official identity document
- Date of birth (to verify you are 18 or over)
- Mobile number
- Email address
- Preferred account currency (PKR)
- Username and encrypted password
2.2 Identity Verification Data
When we are required to verify your identity — which may happen before processing a withdrawal or if we need to confirm your age — we may request:
- A copy of your national identity card (CNIC) or passport
- Proof of address (utility bill, bank statement)
- Proof of payment method ownership
Verification documents are handled securely and used solely for the purpose of identity confirmation. They are not stored longer than necessary.
2.3 Transaction Data
We record all financial transactions on your account including deposits via JazzCash, Easypaisa, Raast, Bank Transfer, and cards; withdrawal requests; bonus credits and debits; and bet placement and settlement records. All amounts are in PKR.
2.4 Usage and Technical Data
When you use the platform, we automatically collect:
- IP address and approximate location (city/region level)
- Device type, operating system, and browser version
- Pages visited, time spent, and features used
- Session start and end times
- Error logs and crash reports
This data helps us maintain platform stability, detect suspicious activity, and understand how players use the platform so we can make improvements.
3. How We Use Your Data
Art999 Com uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Registration data, identity documents | Contract performance |
| Processing deposits & withdrawals | Transaction data, payment method details | Contract performance |
| Age & identity verification | Date of birth, CNIC, verification documents | Legal obligation |
| Fraud prevention & security | IP address, device data, transaction history | Legitimate interest |
| Platform improvement | Usage data, error logs | Legitimate interest |
| Responsible gaming monitoring | Play history, session data, deposit patterns | Legitimate interest & legal obligation |
| Customer support | Account data, contact details, query history | Contract performance |
| Promotional communications | Email, mobile number | Consent (opt-in only) |
We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to promotional communications, you can withdraw that consent at any time through your account settings or by contacting support.
4. Payment Data
All deposits and withdrawals on Art999 Com are processed in PKR through trusted third-party payment processors. When you use JazzCash, Easypaisa, Raast, Bank Transfer, or a debit/credit card, the payment details you enter are transmitted directly to the payment processor over an encrypted connection.
Art999 Com does not store your full card numbers, bank account credentials, or mobile wallet PINs on our servers. We retain only the transaction reference, amount, payment method type, and status — the minimum needed to reconcile your account and handle any disputes.
Secure Transactions: All financial data in transit between your device and our payment processors is encrypted using SSL/TLS. Payment processors we work with are independently certified and operate to industry-standard security requirements.
If you contact support about a payment issue, our team can see the transaction reference and status on your account but cannot access full payment credentials. You should never share your mobile wallet PIN, card number, or bank password with anyone — including Art999 Com support staff.
5. Sharing Your Data
Art999 Com does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only in the limited circumstances described below:
5.1 Payment Processors
When you make a deposit or request a withdrawal, we share the minimum necessary transaction data with our payment processing partners — including JazzCash, Easypaisa, Raast, and bank transfer networks — to complete the transaction.
5.2 Identity Verification Services
Where required, we may use a third-party identity verification service to confirm your age and identity. These services process only the documents you submit for verification purposes and are bound by strict data processing agreements.
5.3 Technology and Infrastructure Providers
We use technology partners for platform hosting, data storage, analytics, and security monitoring. These partners process data strictly on our behalf and under our instructions. They are not permitted to use your data for their own purposes.
5.4 Game Providers
For Live Casino and certain betting products, game content is provided by third-party game studios. These providers may receive a player session token and anonymous session data necessary to run the game. They do not receive your full profile, payment details, or contact information.
5.5 Legal and Regulatory Requirements
We may disclose your data if required to do so by a valid legal process, court order, or where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of users, or fulfil any applicable legal obligation. In such cases, we will disclose only the minimum data necessary.
6. Cookies and Tracking
Art999 Com uses cookies and similar tracking technologies to keep the platform working properly, remember your preferences, and understand how players use the site. Here is a plain breakdown of what we use:
6.1 Essential Cookies
These are required for the platform to function. They manage your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies — disabling them would prevent the platform from working.
6.2 Analytics Cookies
We use analytics tools to understand which pages and features are most used, how long players spend on the platform, and where users encounter problems. This data is aggregated and does not identify you personally. Analytics cookies can be declined through your browser settings.
6.3 Performance and Security Cookies
These cookies help us detect unusual activity, prevent fraud, and maintain platform stability. They collect technical data such as IP address, device type, and session timing to flag suspicious patterns.
Managing Cookies: Most modern browsers allow you to view, manage, and delete cookies through the browser's privacy or settings menu. Blocking certain cookies may affect the functionality of the Art999 Com platform, including your ability to stay logged in.
We do not use third-party advertising cookies or allow advertising networks to track your behaviour across other websites through our platform.
7. Data Security
Protecting your personal data is a core responsibility at Art999 Com. We have put in place technical and organisational measures designed to keep your information safe:
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted in transit.
- Access Controls: Personal data is accessible only to staff who need it to perform their role. Access is logged and reviewed.
- Password Security: Passwords are stored using one-way hashing. Even Art999 Com staff cannot read your password.
- Regular Security Audits: Our platform and infrastructure undergo regular security reviews to identify and address potential vulnerabilities.
- Incident Response: We have procedures in place to detect, investigate, and respond to data security incidents in a timely manner.
No online platform can guarantee absolute security. If you become aware of any security concern related to your Art999 Com account — such as a suspected unauthorised login — please contact our support team immediately so we can investigate and take appropriate action.
8. Data Retention
We keep your personal data only for as long as it is needed for the purposes described in this policy. In practice, this means:
- Account data is retained for the lifetime of your account and for a period after closure as required to meet our legal and financial record-keeping obligations.
- Transaction records are retained for a minimum period in line with standard financial record-keeping requirements.
- Identity verification documents are retained for the minimum period required and then securely deleted.
- Usage and analytics data is typically retained in aggregated, anonymised form for platform improvement purposes.
- Support correspondence is retained for a reasonable period to allow us to resolve disputes and follow up on queries.
When data is no longer required, it is securely deleted or anonymised so that it can no longer identify you.
9. Your Rights
As a player on Art999 Com, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team — most requests are processed within a reasonable timeframe:
Right to Access
You can request a copy of the personal data we hold about you, including your account information, transaction history, and any verification documents on file.
Right to Correction
If any of your personal data held by Art999 Com is inaccurate or out of date, you can request that we correct it. You can update most contact details directly in your account settings.
Right to Deletion
You can request deletion of your personal data. Note that some data must be retained to meet legal obligations, particularly financial records. We will explain what can and cannot be deleted when you make a request.
Right to Object
You can object to the processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interest, although this may affect your ability to use certain platform features.
Right to Portability
You can request your data in a structured, machine-readable format so you can transfer it to another service. This applies to data you provided directly and that is processed with your consent or under a contract.
Right to Restrict Processing
You can request that we restrict the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved or while an objection is being considered.
10. Minors
Art999 Com is strictly for adults aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, that account will be immediately suspended, all balances will be frozen pending review, and the data will be handled in accordance with applicable requirements.
If you have reason to believe that a minor has accessed or registered on the Art999 Com platform, please contact support immediately so we can investigate and take appropriate action.
11. Changes to This Policy
Art999 Com may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through their account or registered contact details.
We encourage you to review this policy periodically. Your continued use of the platform after any update constitutes acceptance of the revised policy. If you disagree with any changes, please stop using the platform and contact support to close your account and request data deletion.
12. Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please contact our support team. We are available 24/7 via live chat inside your account.
You can also reach us by email — our contact address is shown in the footer of every page. When submitting a data request, please include your registered username and the nature of your request so we can handle it as quickly as possible.
How Art999 Com Protects Your Data
Six key ways we keep your personal information safe, secure, and in your control.
End-to-End Encryption
All data passing between your device and Art999 Com servers is protected by SSL/TLS encryption. Whether you are logging in, placing a bet on a PSL match, or requesting a PKR withdrawal, your connection is always secured.
Payment Data Safety
Art999 Com never stores your full card numbers, mobile wallet PINs, or bank credentials. Payments via JazzCash, Easypaisa, Raast, and Bank Transfer are processed by certified third-party processors. Only transaction references and status are retained on our side.
No Data Selling
Your personal information is never sold, rented, or traded to third parties for marketing or advertising purposes. We share data only with trusted service providers who need it to operate your account — and only under strict data processing agreements.
Your Rights, Always Active
You can request access to your data, correct it, ask for deletion, or restrict processing at any time by contacting support. Most requests are handled promptly. You are always in control of the personal information Art999 Com holds about you.
Minimal Data Collection
We only collect information that is genuinely needed — to run your account, process PKR transactions, verify your age, and keep the platform secure. We do not collect data speculatively or hold it longer than necessary.
Transparent Cookie Use
We only use cookies for essential platform functions, security, and anonymous analytics. We do not allow advertising networks to track you across other sites through Art999 Com. You can manage cookie preferences through your browser settings at any time.